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Customer Service (RSprpm1)
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Customer Service Adviser
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Estimator

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Job Title Customer Service Adviser
Company Profile:
Job Description:

Customer Service Adviser - Basic £18,000 - 22,000 plus £3,000 company bonus

Although previous Insurance or call centre based experience is desirable, it is not essential as training will be provided.

What is essential is that you have a can do attitude with the willingness to learn, great attention to detail and a good telephone manner.

To work and deal confidently with clients over the telephone, you must have strong communication skills, be self-motivated, and have an enthusiasm and desire to offer excellent customer service.

Due to significant and continued growth, which includes a new partnership with Mercedes-Benz, our client has exciting opportunities for Customer Service Advisers to join their Commercial Insurance team. You will be working out of their refurbished offices near Thame and you will receive a competitive salary and benefits package.

The Role:
As the Customer Service Advisor your role will be office based, all enquiries are received through visits to the office, internet enquiries and phone calls. You will establish the needs of the customer by asking relevant questions and full training will be provided.

You will be responsible for dealing with any queries attaching to existing clients and mid-term adjustments. For existing clients, records of telephone conversations and transactions must be accurately maintained on the computer system diary/event log.

Benefits:
In return our client is offering a competitive basic salary of up to £22,000 depending on experience, and realistic 'On Target Earnings' of £25,000 including the following benefits;

23 days annual holiday entitlement.

  • Discretionary annual bonus (Company performance based).
  • Staff commission scheme - OTE up to c£25,000
  • Funded industry training and exams.
  • Free tea and coffee facilities.
  • Strong career progression opportunities.

You will also be offered the opportunity to study for nationally recognised exams within the industry.

More senior roles could be available for the right candidate with insurance experience

Hours of work: 37.5 per week worked between the hours of 9am and 7pm Monday to Friday and 1 Saturday in 3, 9am to 4pm

Please check that the hours of work are practical for you before you apply for the above role.

Job Types: Full-time, Permanent

Salary: £18,000.00 to £22,000.00 /year

Job Types: Full-time, Permanent

Salary: £18,000.00 to £25,000.00 /year

Location: Thame Oxfordshire
Salary: £18,000 - £22,000 Per Year