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Job Title Customer Service Executive
Company Profile:
Job Description:

Our client has a fantastic opportunity for an experienced Outbound communicator/admin executive to join their team based in Thame, Oxfordshire working for one of the world’s largest producer of spirits and a key producer of beer:

They offer an excellent package including a starting salary of £19,000 (rising to £19,500 after passing the Guinness accreditation programme), flexible rota-based hours and amazing employee benefits which include access to discounted social events, summer ball, free on-site parking, on site canteen and flexible annual benefits to suit your needs to name but a few!

What will I be doing?
You will be managing all contact channels including inbound and outbound calls, email, and written communications always ensuring that a high standard of customer service is maintained.

There will be great emphasis on the outbound element of the role and activities will include calling outlets to discuss promotions and offers, stock levels, asset validations and follow up calls after installs.

As a business to business campaign customers are the priority, so building and nurturing great working relationships and ensuring that each customer is given the best possible service are key to this role.

We would love to talk to people who:
• Have excellent communication and administrative skills excellent attention to detail
• Have a professional and confident telephone manner
• Enjoy working in a fast-paced environment
• have experience in on-trade environments i.e pubs/bars (desirable not essential)
• Are highly motivated with a passion for delivering excellent customer service

What’s in it for me?
• Salary £19,000 rising to £19,500 after completion of the Guinness accreditation programme
• 37.5 hours a week to be worked Monday- Sunday Monday -Friday 8am-6pm Saturdays 9am-5pm and Sundays 9am-3pm on a rota basis. Bank holidays will be included with days off in lieu.
• 22 days holiday plus bank holidays
• Excellent employee benefits

Job Types: Full-time, Permanent

Salary: £19,000.00 to £19,500.00 /year

Location: Thame Oxfordshire
Salary: £19,000 - £19,500 Per Year