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Job Title Team Leader Assistant
Company Profile:
Job Description:

 Salary - £19,500 plus benefits

Hours - 37.5 hours a week 8.30am - 7.00pm Monday to Friday & 9.00am - 1.00pm Saturday (rota basis)

Based - in Thame Oxfordshire

We have an exciting opportunity for a Team Senior to join our clients contact centre team based in Thame and you will be working for a well know automotive brand.

They offer an excellent package including a salary of up to £19,500 dependant on experience, flexible working hours on a rota basis, amazing employee benefits including free on-site parking, the option to buy additional holiday (up to 5 days), employee social events on site restaurant to name but a few.

What will I be doing?
As the Team Senior you will support the Team Manager in the day to day running of the campaign, this will include taking responsibility for reporting and other duties outlined by the Team Manager.

You will communicate Service Level Agreements to the team and ensure that they are met.
After training you will be able to assist the Team Leader with training and coaching where required and proactively manage the day to day running of the team and motivating them all to perform to the best of their ability.

We would love to speak to people who:
• Have the desire to learn and improve knowledge and performance
• Have a passion for delivering excellent customer service
• Are an excellent communicator with a confident telephone manner
• have the ability to deal calmly and professionally with challenging calls
• Have experience in a fast paced customer focused environment

What’s in it for me?
• Salary of up to £19,500 dependant on experience
• 37.5 hours a week 8.30am - 7.00pm Monday to Friday & 9.00am - 1.00pm Saturday (rota basis)
• 22 days holiday plus Bank Holidays
• Excellent employee benefits package

Previous experience working in a fast moving customer services environment at a senior level is helpful for this role, or perhaps you have already been working in a busy fast moving customer service role and you are ready for your next move?

As well as the above our client really value their employees and you will have access to real opportunities for progression.

Job Types: Full-time, Permanent

Salary: £19,500.00 /year

Location: Thame Oxfordshire
Salary: £19,500 - £19,500 Per Year