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Job Title Customer Service Team Leader (RSnipm2)
Company Profile:
Job Description:

 Salary up to £28,000 plus benefits, Thame company, parking available, also on direct bus route from Aylesbury and Oxford.

Do you enjoy working in a fast paced environment, do you have experience in a business to business development or sales role, are you proactive, can you motivate a successful team?

An exciting opportunity has become available for an experienced Team Leader to join one of the UK's leading Field Sales Agency. Working for an internationally recognised Automotive Brand, within a busy, dynamic and ever-changing contact centre environment.

As a Team Leader it will be your responsibility to lead, coach and guide your team, ensuring that deadlines and targets as you push all team members to achieve their maximum potential. Working closely with clients to support prospecting, telephone based account management and front line administration support.

Responsibilities include:

  • Creating and managing monthly, weekly and daily targets for the team and individuals
  • Implementing performance management programmes as required
  • Managing the teams daily performance - ensuring that targets are met, identifying skill gaps and making sure that the team deliver and exceed the client's high service standards
  • Utilising own experience to guide the team through busy periods, always giving guidance and support in order to maximise performance and efficiency
  • Identifying ways in which processes can be improved and developed at all times
  • Providing administrative support which comes with the high volume workload, utilising strong computer and Excel skills

About You:

  • Previous experience in a Business to Business sales environment
  • Excellent communication skills and customer service at all times
  • Experience in a previous Team Leader position or in managing a team environment
  • Ability to manage a busy workload and offer full support to others simultaneously
  • Target focused and results driven
  • A keen eye for detail, with excellent computer and administration skills
  • Experience in team training and managing team performance against set targets
  • Ability to deal with challenging situations in a calm and professional manner

The Package:

  • Salary up to £28,000 p/a (Dependant on experience)
  • 37.5 hours p/w | Mon - Fri, 9am - 5.30pm
  • 26 Days Paid Holiday, Plus Bank Holidays
  • Excellent Employee Benefits Package (including an option to buy additional holiday, discounted social events, discounted gym membership, free on-site parking)
Location: Thame Oxfordshire
Salary: £26,000 - £28,000 Per Year