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Customer Service Advisor
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Sales Office Administrator (RSwhl4)
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Job Title Sales Office Administrator (RSwhl4)
Company Profile:
Job Description:

 Our Client Thame based client is looking for an experienced sales office administrator who enjoys working in a busy office, salary up to £25,000 pa

The Role

You will be the main point of contact for customers with queries regarding products, orders & deliveries. You will provide support for sales representatives & colleagues and will ideally possess excellent organisational skills and enjoy being part of a team.

Main Duties and Responsibilities

  • Fielding incoming telephone calls.
  • Customer Service Duties
    • Respond to general customer enquiries via phone and email
    • Promote sales; introducing new & existing products to customers
    • Stay up to date with new products & features
    • Offer technical advice and support as necessary
    • Liaise with customers re damaged goods / warranties
  • Sales Leads
    • Research sales opportunities
  • Quotations
    • Produce sales quotations & supporting documentation
    • Administer progress of sales quotations
  • Order Processing
    • Resolve queries
    • Data input
    • Liaise with production office re order progress & deliveries
  • General Sales Administration
    • Check accuracy of invoice processing
    • Follow and maintain in-house procedures & systems
    • Daily post / couriers
    • Update internal diaries
    • Book staff accommodation as necessary
    • Project work as required
  • Any other duties as required

Experience

Essential

  • Strong written and Verbal communication skills
  • Previous administration experience
  • Very good organisational skills, with the ability to manage several (ever-changing) projects at the same time and adhere to strict deadlines whilst remaining calm under pressure
  • PC literate
    • MS Office incl Excel & PowerPoint
    • CRM systems - ideally ACT
  • Numerate

Advantage

  • Customer service / client management experience
  • Experience within a manufacturing industry
Location: Thame Oxfordshire
Salary: £20,000 - £25,000 Per Year  
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