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Job Title Trainer
Company Profile:
Job Description:

 Excellent opportunity for an experienced internal trainer to work for a successful, growing and award winning business in Oxfordshire.

We are currently recruiting for an Internal / In House Trainer to work in our Clients contact centre which is based in Thame, Oxfordshire. Previous training experience is essential, but our client is happy to consider candidates whohave got great training experience in a range of other industries, not necessarily in a contact centre

Salary:£28,000 - £30,000 DOE

Hours: Monday - Friday -9am- 5.30pm (with some flexibility required when client needs arise)

The Role:

We require an experienced Trainer to join our lively contact centre to deliver training to a wide variety of teams on behalf of our clients.

Based in our Thame Contact Centre, the role holder will be responsible for the creation and delivery of training materials that meet client, campaign, team and individual learner needs.

You will proactively recommend training based on needs analysis / performance.

You will proactively support a coaching culture within the Contact Centre and be expected to create and maintain an inspirational, motivational and professional environment for the CC teams.

Deployment of the full training cycle through an understanding of outsource Contact Centres, and 'newtechnologies’ to drive e-learning and other learning interventions to help future proof our training methodology and therefore the role holder will be required to embrace and apply this approach where applicable.

Requirements:

  • Demonstrable experience of developing and delivering innovative and wide ranging operational and skills-based training material and interventions in a Contact Centre business for staff at all levels in the operation
  • Evidence of developing and deploying 'newtechnology’ training applications/ approaches that enhance the more traditional classroom training approach.
  • Experience of working in a fast paced and target driven environment
  • Contact Centre experience of both sales and customer service activities, not essential
  • Proven communication and stakeholder management skills
  • Excellent planning and organisational skills
  • Good attention to detail
  • Computer literate with a good knowledge of 'office’ applications

What we offer:

  • £28,000 - £30,000 DOE
  • 26 days holiday + BH’s per year (this increases by 1 day per year capped at 31 days + BH’s)
  • 37.5 hours per week
  • Monday - Friday -9am- 5.30pm (with some flexibility when business or client needs arise)
  • Free Parking
  • Option to buy & sell holiday after completing probationary period
  • Onsite canteen
  • Additional reward schemes
  • Training & Development
  • Energetic & lively working environment
Location: Thame Oxfordshire
Salary: £28,000 - £30,000 Per Year  
Job Title Location Select
Customer Service  
 We are recruiting for Customer Service Executives to join our award winning client based in Thame, Oxfordshire. Salary £19,000 - £19,500per annum plus benefits   As a Customer Service Executive and Team more...
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Trainer  
 Excellent opportunity for an experienced internal trainer to work for a successful, growing and award winning business in Oxfordshire. We are currently recruiting for an Internal / In House Trainer to work in our Clients more...
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Customer Service Executive  
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Customer Service Advisor  
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Customer service adviser  
 We are looking for a customer service advisors who want to work an office environment - perhaps you have worked in a pub or hospitality or a retail environment and more...
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