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Customer Service Adviser
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Customer Service Advisor
Oxfordshire
£17000.00 - £17000.00
 We’re currently recruiting Customer Service...


Customer service
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£16500.00 - £16500.00
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Job Title Customer Service Adviser
Company Profile:
Job Description:

 We are looking to recruit a Customer Service Adviser to join one of our clients contact centre teams based in Thame. Ideally you will have had previous customer service experience and enjoy helping customers. Full training is available,salary £18-18,500 pa


You will be working for one of the worlds leading premium drinks business who have a collection of internationally recognised products which spans across spirits wine and beer . Your role will be to support landlords, their suppliers and field engineers.

The Role:

You will be liaising with licensees making sure that their equipment is ready to pour. If There are any problems you will be trained to help the customer identify and fix them , if the problem is more complex you will schedule a colleague to follow up the query within a set time.

You will update and maintain the In-house database with the relevant information about the call and check that other key data fields are correct and conduct other administrative tasks as directed by your line manager.


As a Customer Service Advisor you will be required to build strong relationships with regional field colleagues and this will help develop an understanding of regional strategy and activities. You will also have the opportunity to pursue sales across Diageo’s GB portfolio when relevant.

You would enjoy this role if you:

•Have experience in a customer service/sales environment
•Have experience of working in the licensed publican trade - desirable but not essential
•Have the ability to prioritise workload within a fast moving environment
•Highly articulate with excellent interpersonal skills with internal and external customers alike
•Have the ability to find innovative, logical solutions to challenges as they arise
•Have attention to detail in order to maintain accurate records and information updating the database
•GCSE English & Maths helpful
•Proven team player

For the successful Customer Service Advisor candidate we will reward you with:

•Salary: £18,000 which will then increase to £18,500 after successful completion of on the job skills training
•22 Days holiday +bank holidays (increasing 1 Day a year capped at 31) 
•Monday - Friday with shifts between 8am - 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week)
•37.5 hours per week
•Optional company incentives 
•Free onsite parking
•Onsite Canteen

Location: Thame Oxfordshire
Salary: £18,000 - £18,500 Per Year  
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