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Job Title Customer Service Advisor
Company Profile:
Job Description:

 Customer Care Advisor - full training will be given for this role.

An exciting opportunity to join a forward thinking, market leading automotive customer care team. Any customer service experience is helpful but not essential, an interest in cars would be helpful.
On a daily basis you will be dealing with queries from their large customer base, so be ready for a vibrant, fast paced environment. This is a fast-moving automotive contact centre dealing with many different styles of communication, such as: inbound calls, social media and email.

The Role
The purpose of this role is to deliver high quality, effective customer service for new and existing customers.

The majority of communication is handled through inbound and outbound telephone calls; however contacts also arrive via email and white mail and increasingly social media channels. 

A day in the life of a Customer Care Advisor

During the day you will work on various different areas to support our customers and external partners. The tasks include, answering of calls to assist with issues that may occur with our products, requests for updates to the web site with customer information and to raise complaints with our case managers for more in-depth investigation. 

In your role you will be required to research, investigate and identify the root cause of the customer enquiry. You will then decide what action to take and do it!

We are looking for:
• Excellent customer service skills with the ability to understand the needs of the customer. Customer service experience could have been gained through working in the hospitality or retail sectors
• A confident telephone manner.
• Good communication and listening skills together with the ability to liaise with other departments.

• Good keyboard skills and computer literacy are necessary together with an eye for detail.
• Positive attitude
•Strong administrative skills with a keen eye for detail
• A passion for the Automotive world is highly desired

Salary and Benefits

£17,000 to start with an increase the salary to £18,000 after qualifying period
• Free parking onsite
• 22 days holiday + BH (Increasing a day a year capped at 31)
• Sports and Social club
• Onsite restaurant 
• 70/30 in-house promotion vision
• Other flexible benefits after successful probation
• Reward and recognition program for Contact Centre
• ICS accreditation (Course enrolment available)

Hours: 37.5 hours per week
• Monday to Friday between 8.30am - 7pm (Shifts) 
• Sat 9am - 1pm (1 in 5) 

Location: Thame Oxfordshire
Salary: £17,000 - £18,000 Per Year  
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