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Job Title Customer service administrator
Company Profile:

 Sales and marketing

Job Description:

 This is a duel full time permanent role which will use your admin and customer service skills. As a part of the customer service team you will be liaising with customers and helping to sort out queries, more complex matters will be managed by scheduling a colleague to follow up the query within a set time.

This role will require you to be involved with the Customer Service side of the business , however the other half of the role will revolve around admin and training of new starters so that the core team can focus solely on the CS requirements without having to be involved with admin duties

The Role:

We are looking for someone to join our team to help provide exceptional customer service, in support of the licensed publican trade and their direct suppliers - in all aspects of any brand related query or request. You will also be required to support employees who work in the field directly with the above-mentioned customers.

You will also oversee all the admin roles within the team and train new and existing team members.

The role is focussed on ensuring licensee's equipment is ready and able to pour . Once trained, using your technical expertise, you will assist your customer by using the necessary skills to question the customer in a polite and professional manner and where appropriate you will solve their queries during the first contact. Full training provided

You will update and maintain the CRM Database with the relevant information about the call and check that other key data fields are correct, and conduct other administrative tasks as directed by your line manager.

You will also need to ensure that admin tasks are up to date and support in the planning of tasks to ensure Service levels are achieved.

Requirements:

Experience in a customer service/sales environment
6 to 12 months admin experience
Experience of working in the licensed publican trade - desirable but not essential
Ability to prioritise workload within a fast moving environment
Attention to detail in order to maintain accurate records and information, updating database constantly
GCSE English & Maths
What we offer:

Salary: £16,500pa
22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)
Monday - Sunday (5 days per week on a rota basis) with shifts between 8am - 6pm
37.5 hours per week contracts
Optional company incentives
Onsite Canteen
Free Parking
Option to buy & sell holiday
Full Time permanent role

Salary: £16,500pa

Hours: Monday - Sunday (5 days per week on a rota basis)

Shifts between 8am - 6pm (37.5 hours per week)

To apply either email julia@rsrecruit.co.uk or call us on 01844 213 999

Location: Thame Oxfordshire
Salary: £16,500 - £16,500 Per Year  
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