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£22000.00 - £25000.00
 Training Administrator, would suit cand...


Customer service administrator
Oxfordshire
£16500.00 - £16500.00
 This is a duel full time permanent role which will use...


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£18000.00 - £18500.00
 We are looking to recruit a Customer Service Adviser t...


Trainer
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£28000.00 - £30000.00
 Excellent opportunity for an experienced internal trai...


Customer service
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£16500.00 - £16500.00
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Account executive
Oxfordshire
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Customer service
Oxfordshire
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Customer service adviser
Oxfordshire
£16500.00 - £16500.00
 We are looking for a customer service advisors who wan...


Production Assistant
Buckinghamshire
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This is an on going temporary position for a candidate who e...


Accounts Administrator
Oxfordshire
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Oxfordshire
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Customer Service Executive
Oxfordshire
£19000.00 - £19500.00
 This is a fantastic opportunity involving customer ser...


Customer Service
Oxfordshire
£19000.00 - £19500.00
 We are recruiting for Customer Service Executives to j...


Reporting Executive
Oxfordshire
£30000.00 - £30000.00
 Reporting Executive - Thame - up to £30000 per a...


Administrator
Oxfordshire
£20000.00 - £23000.00
 Looking for a new role or change of career? We are loo...


Customer Service Advisor
Oxfordshire
£17000.00 - £17000.00
 We’re currently recruiting Customer Service Advi...


Stock Controller - Stores Assistant
Oxfordshire
£20000.00 - £23000.00
 Exciting opportunity to work for a family owned, very ...


Customer Service Advisor
Oxfordshire
£17000.00 - £18000.00
 Customer Care Advisor - full training will be given fo...


Operations Executive
Oxfordshire
£20000.00 - £23000.00
 Looking for a new role or change of career? We are loo...


Data Analyst
Oxfordshire
£25000.00 - £27000.00
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Contact center trainer
Oxfordshire
£28000.00 - £30000.00
 We are currently recruiting for a contact center&...


Office Manager
Oxfordshire
£28000.00 - £35000.00
 1 year Maternity cover which carries a salary of ...


Customer Service Advisor
Oxfordshire
£17000.00 - £18000.00
 Customer Care Advisor - full training will be given fo...


Office Administrator
Oxfordshire
£21000.00 - £23000.00
 OFFICE ADMINISTRATOR (Order Processing) Exciting oppo...


Data & Insight Analyst
Oxfordshire
£28000.00 - £30000.00
 Data & Insight Analyst required to join an aw...


Sales Administrator
Oxfordshire
£20000.00 - £23000.00
 This is a temp to perm role and carries a permanent sa...


Customer Service Advisor
Oxfordshire
£17000.00 - £17000.00
 We’re currently recruiting Customer Service...


Job Title Contact center trainer
Company Profile:

 Contact centre 

Job Description:

 We are currently recruiting for a contact center Trainer to join our clients lively contact centre ( based in Oxfordshire) to deliver training to a wide variety of teams on behalf of their clients.

Based in the Contact Centre, the role holder will be responsible for the creation and delivery of training materials that meet client, campaign, team and individual learner needs.

You will pro-actively recommend training based on needs analysis / performance.
You will pro-actively support a coaching culture within the Contact Centre and be expected to create and maintain an inspirational, motivational and professional environment for the CC teams.

Deployment of the full training cycle through an understanding of outsource Contact Centres, and 'new technologies’ to drive e-learning and other learning interventions to help future proof our training methodology and therefore the role holder will be required to embrace and apply this approach where applicable.

Candidate Requirements:
Demonstrable experience of developing and delivering innovative and wide ranging operational and skills-based training material and interventions in a Contact Centre business for staff at all levels in the operation
Evidence of developing and deploying 'new technology’ training applications/ approaches that enhance the more traditional classroom training approach.
Experience of working in a fast paced and target driven environment
Contact Centre experience of both sales and customer service activities
Proven communication and stakeholder management skills
Excellent planning and organisational skills
Good attention to detail
Computer literate with a good knowledge of 'office’ applications

What we offer:
£28,000 - £30,000 DOE
26 days holiday + BH’s per year (this increases by 1 day per year capped at 31 days + BH’s)
37.5 hours per week
Monday - Friday - 9am - 5.30pm (with some flexibility when business or client needs arise)
Free Parking
Option to buy & sell holiday after completing probationary period
Onsite canteen
Additional reward schemes
Training & Development
Energetic & lively working environment

Location: Thame

Salary: £28,000 - £30,000 DOE

Location: Thame Oxfordshire
Salary: £28,000 - £30,000 Per Year  
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