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Account executive
Oxfordshire
£20000.00 - £23000.00
 Our client has an exciting opportunity for a candidate...


Office Administrator
Oxfordshire
£21000.00 - £23000.00
 OFFICE ADMINISTRATOR (Order Processing) Exciting oppo...


Contact center trainer
Oxfordshire
£28000.00 - £30000.00
 We are currently recruiting for a contact center&...


Marketing executive
Oxfordshire
£28000.00 - £30000.00
 Not your everyday job! Rare opportunity to join our cl...


Administrator
Buckinghamshire
£22000.00 - £25000.00
 Training Administrator, would suit cand...


Operations Executive
Oxfordshire
£20000.00 - £23000.00
 Looking for a new role or change of career? We are loo...


Office Junior
Oxfordshire
£17000.00 - £20000.00
 Office Junior Exciting opportunity for a full ti...


Office administration
Buckinghamshire
£20000.00 - £21000.00
 Our award winning client in Haddenham near Thame is lo...


Book Keeper
Oxfordshire
£12.00 - £25.00
Are you a bookkeeper/accountant looking for completely flexi...


Administrator
Oxfordshire
£20000.00 - £23000.00
 Looking for a new role or change of career? We are loo...


Internal sales
Oxfordshire
£21000.00 - £22000.00
 Exciting time to be joining an award winning and devel...


Customer Service Advisor
Oxfordshire
£17000.00 - £17000.00
 We’re currently recruiting Customer Service Advi...


Customer service
Oxfordshire
£16500.00 - £16500.00
 Do you have any customer service experience either fac...


Sales administrator
Oxfordshire
£25000.00 - £28000.00
This is predominantly an office role, to manage the material...


Internal sales
Buckinghamshire
£23000.00 - £25000.00
Due to continued expansion our clients are now looking for a...


Data Analyst
Oxfordshire
£25000.00 - £27000.00
 We are looking for a Data Analyst..... If data is you...


Sales Administrator
Buckinghamshire
£12.00 - £12.20
 Three month temporary role for a company based in Long...


Estimator
Oxfordshire
£21000.00 - £22000.00
Our client is one of the largest suppliers of printed circui...


Administrator
Buckinghamshire
£20000.00 - £22000.00
Our client who is based in Haddenham is looking for an ...


Accounts Administrator
Oxfordshire
£22.00 - £22.00
 This role could have an immediate start! . The compan...


Customer service administrator
Oxfordshire
£16500.00 - £16500.00
 This is a duel full time permanent role which will use...


Costing Engineer
Oxfordshire
£21000.00 - £22000.00
 Our client is one of the largest suppliers of printed ...


Sales order processor
Oxfordshire
£23000.00 - £25000.00
 This is a part time temporary position of 3 -4 days pe...


Warehouse operative
Oxfordshire
£21500.00 - £21500.00
 This is an exciting opportunity and a good time to joi...


Customer Service Advisor
Oxfordshire
£17000.00 - £18000.00
 Customer Care Advisor - full training will be given fo...


Customer service
Oxfordshire
£16500.00 - £16500.00
 We are looking for a customer service advisors who wan...


Recruitment Resourcer
Oxfordshire
£10.00 - £10.00
 Do you have strong communication skills? Are you confi...


Trainee estimator
Oxfordshire
£18.00 - £23.00
Our client is one of the largest suppliers of printed circui...


Customer service adviser
Oxfordshire
£16500.00 - £16500.00
 We are looking for a customer service advisors who wan...


Customer Service Advisor
Oxfordshire
£17000.00 - £17000.00
 We’re currently recruiting Customer Service...


Lead generator
Oxfordshire
£21000.00 - £21000.00
 Are you passionate about Cars and have experience in g...


Trainee Administrator
Oxfordshire
£18000.00 - £22000.00
 This role could have an immediate start! Any office e...


Job Title Contact center trainer
Company Profile:

 Contact centre 

Job Description:

 We are currently recruiting for a contact center Trainer to join our clients lively contact centre ( based in Oxfordshire) to deliver training to a wide variety of teams on behalf of their clients.

Based in the Contact Centre, the role holder will be responsible for the creation and delivery of training materials that meet client, campaign, team and individual learner needs.

You will pro-actively recommend training based on needs analysis / performance.
You will pro-actively support a coaching culture within the Contact Centre and be expected to create and maintain an inspirational, motivational and professional environment for the CC teams.

Deployment of the full training cycle through an understanding of outsource Contact Centres, and 'new technologies’ to drive e-learning and other learning interventions to help future proof our training methodology and therefore the role holder will be required to embrace and apply this approach where applicable.

Candidate Requirements:
Demonstrable experience of developing and delivering innovative and wide ranging operational and skills-based training material and interventions in a Contact Centre business for staff at all levels in the operation
Evidence of developing and deploying 'new technology’ training applications/ approaches that enhance the more traditional classroom training approach.
Experience of working in a fast paced and target driven environment
Contact Centre experience of both sales and customer service activities
Proven communication and stakeholder management skills
Excellent planning and organisational skills
Good attention to detail
Computer literate with a good knowledge of 'office’ applications

What we offer:
£28,000 - £30,000 DOE
26 days holiday + BH’s per year (this increases by 1 day per year capped at 31 days + BH’s)
37.5 hours per week
Monday - Friday - 9am - 5.30pm (with some flexibility when business or client needs arise)
Free Parking
Option to buy & sell holiday after completing probationary period
Onsite canteen
Additional reward schemes
Training & Development
Energetic & lively working environment

Location: Thame

Salary: £28,000 - £30,000 DOE

Location: Thame Oxfordshire
Salary: £28,000 - £30,000 Per Year  
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