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Job Title Team Manager - Automotive Team Manager
Company Profile:

 Marketing

Job Description:

 Automotive Team Manager 

Based : Thame Oxfordshire

Hours: Monday - Friday - 9am - 5.30pm (please note that occosionally when client needs dictate, there will be a requirement to work ad hoc hours in evenings & weekends)

Salary:£26,000 - £28,000 DOE plus benefits

The role:

A fantastic opportunity has arisen with our well known Automotive client for a Team Manager. Working with a top ten global automotive brand, plus a vibrant team of communicators.

As the Team Leader for an Automotive Lead Generation team you will be responsible for managing a team of inbound and outbound Communicators. You will be responsible for ensuring key performance measures are met along with coaching, developing and mentoring all individuals within the team.

The Customer Contact Centre will handle all communication to and from customers on behalf of Automotive client in the UK. The majority of communication is handled through the inbound and outbound telephone calls, however there will be contacts via email, white mail, twitter and WebChat. The team will be responsible for getting leads into the dealerships to test drive vehicles & follow up on a number of customer requests.

You will work alongside the Client Service Manager to meet the expectation of the client while influencing and actively encouraging an environment that echoes their individual philosophy’s and brand values. You will also interact with the client on a regular basis.

You should have:

  • Proven people management skills
  • The ability to effectively motivate and performance manage teams in a fast paced and targeted Contact Centre environment
  • Experience of implementing coaching and developmental strategies
  • Some Sales/Lead Generation experience would be beneficial
  • Be confident with client interaction
  • Experience of analysing and using Contact Centre data to drive team and individual performance
  • Have excellent communication, planning and organisation skills
  • Be computer literate at intermediate level
  • Have the ability to work on your own
  • Be Approachable

In return as our Automotive Team Manager we can offer you…

- Salary: £26,000 - £28,000 DOE

- 37.5 hours per week permanent contracts

- Free parking onsite

- 26 days holiday + BH (Increasing a day a year capped at 31)

- Sports and Social club

- Onsite restaurant

- Other flexible benefits after successful probation

 

Location: Thame Oxfordshire
Salary: £26,000 - £28,000 Per Year  
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